Airlines

The Airlines Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in airline reviews and voice of customer content.

• Improvement on sentiment accuracy
• Categorization via query topics by over 130 industry-specific labels
• Customized entity extraction or airlines, airline alliances, aircraft manufacturers and equipment, and airports

In order to use the Airline Industry Pack, initialize a Salience session using the standard data directory, and specify the Airline Industry Pack as the user directory.

Enhancements to sentiment analysis and intentions are applied automatically.
For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

e-Commerce

The e-Commerce Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in consumer reviews and feedback related to online shopping.

• Improvements to sentiment accuracy
• Categorization via query topics by over 160 industry-specific labels
• Over 100 industry-specific entities for major e-commerce sites, shipping companies, payment options, and other items related to online shopping

In order to use the e-Commerce Industry Pack, initialize a Salience session using the standard data directory, and specify the e-Commerce Industry Pack as the user directory.

Enhancements to sentiment analysis and intentions are applied automatically.
For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Healthcare

The Healthcare Industry Pack has been developed to provide improved and enhanced results when analyzing English language content relevant to consumer-generated and voice-of-customer healthcare content such as forum postings and patient records.

• Improvement on sentiment accuracy with sentiment phrases specific to healthcare and health issues
• Patterns for recognizing expressions of medication dosages
• Customized entity extraction of generic and name brand medications, symptoms described by patients, and medical conditions and diseases

In order to use the Healthcare Industry Pack, initialize a Salience session using the standard data directory, and specify the Healthcare Industry Pack as the user directory.

Enhancements to sentiment analysis and pattern-based entities are applied automatically.
For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Hotels

The Hotel Industry Pack contains a set of data files that have been tuned for the analysis of English language content in the hotel/hospitality industry. For example, reviews for different hotel properties that a hospitality vendor may find on popular travel websites or customer feedback from surveys.

• Improvements to sentiment accuracy
• Categorization via query topics by over 100 industry-specific labels including hotels, loyalty programs, booking sites, and review sites
• Improved intention detection of "recommend" and "quit" intentions

In order to use the Hotel Industry Pack, initialize a Salience session using the standard data directory, and specify the Hotel Industry Pack as the user directory.

Enhancements to sentiment analysis and intentions are applied automatically.
For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Restaurants

The Restaurant Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in restaurant reviews.

• Improvement on sentiment accuracy
• Categorization via query topics by industry-specific labels including major restaurant chains, many 4 and 5 star restaurants, and extensive menu items
• Improved intention detection of "recommend" and "quit" intentions

In order to use the Restaurant Industry Pack, initialize a Salience session using the standard data directory, and specify the Restaurant Industry Pack as the user directory.

Enhancements to sentiment analysis and intentions are applied automatically.
For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Voice of Employee

The VOE Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in company review websites and other voice-of-employee content.

• Improvement on sentiment accuracy with sentiment phrases specific to employee and human resources content
• Categorization via query topics by over 180 industry-specific labels

In order to use the VOE Industry Pack, initialize a Salience session using the standard data directory, and specify the VOE Industry Pack as the user directory.

Enhancements to sentiment analysis are applied automatically.
For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.