Industry Packs

Airlines


The Airlines Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in airline reviews and voice of customer content.

  • Improvement on sentiment accuracy
  • Categorization via query topics by over 130 industry-specific labels
  • Customized entity extraction or airlines, airline alliances, aircraft manufacturers and equipment, and airports

In order to use the Airline Industry Pack, initialize a Salience session using the standard data directory, and specify the Airline Industry Pack as the user directory.

Note: Enhancements to sentiment analysis and intentions are applied automatically.

  • For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
  • For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

e-Commerce


The e-Commerce Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in consumer reviews and feedback related to online shopping.

  • Improvements to sentiment accuracy
  • Categorization via query topics by over 160 industry-specific labels
  • Over 100 industry-specific entities for major e-commerce sites, shipping companies, payment options, and other items related to online shopping

In order to use the e-Commerce Industry Pack, initialize a Salience session using the standard data directory, and specify the e-Commerce Industry Pack as the user directory.

Note: Enhancements to sentiment analysis and intentions are applied automatically.

  • For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
  • For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Healthcare


The Healthcare Industry Pack has been developed to provide improved and enhanced results when analyzing English language content relevant to consumer-generated and voice-of-customer healthcare content such as forum postings and patient records.

  • Improvement on sentiment accuracy with sentiment phrases specific to healthcare and health issues
  • Patterns for recognizing expressions of medication dosages
  • Customized entity extraction of generic and name brand medications, symptoms described by patients, and medical conditions and diseases

In order to use the Healthcare Industry Pack, initialize a Salience session using the standard data directory, and specify the Healthcare Industry Pack as the user directory.

Note: Enhancements to sentiment analysis and pattern-based entities are applied automatically.

  • For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.>*

Hotels


The Hotel Industry Pack contains a set of data files that have been tuned for the analysis of English language content in the hotel/hospitality industry. For example, reviews for different hotel properties that a hospitality vendor may find on popular travel websites or customer feedback from surveys.

  • Improvements to sentiment accuracy
  • Categorization via query topics by over 100 industry-specific labels including hotels, loyalty programs, booking sites, and review sites
  • Improved intention detection of "recommend" and "quit" intentions

In order to use the Hotel Industry Pack, initialize a Salience session using the standard data directory, and specify the Hotel Industry Pack as the user directory.

Note: Enhancements to sentiment analysis and intentions are applied automatically.

  • For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
  • For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Restaurants


The Restaurant Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in restaurant reviews.

  • Improvement on sentiment accuracy
  • Categorization via query topics by industry-specific labels including major restaurant chains, many 4 and 5 star restaurants, and extensive menu items
  • Improved intention detection of "recommend" and "quit" intentions

In order to use the Restaurant Industry Pack, initialize a Salience session using the standard data directory, and specify the Restaurant Industry Pack as the user directory.

Note: Enhancements to sentiment analysis and intentions are applied automatically.

  • For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat.
  • For enhanced user-defined entity extraction, use the Salience API option method to set the User Entity List to the file provided in imports/user-entities.dat.

Voice of Employee


The VOE Industry Pack contains a set of data files that have been tuned for the analysis of English language content found in company review websites and other voice-of-employee content.

  • Improvement on sentiment accuracy with sentiment phrases specific to employee and human resources content
  • Categorization via query topics by over 180 industry-specific labels

In order to use the VOE Industry Pack, initialize a Salience session using the standard data directory, and specify the VOE Industry Pack as the user directory.

Note: Enhancements to sentiment analysis are applied automatically.

  • For enhanced query topic categorization, use the Salience API option method to set the Query Topic List to the file provided in imports/query-topics.dat>* .